Legal
These terms explain what you can expect from us, what we need from you, and how we handle ownership, payment and responsibility. They are written to be read — not to be survived.
By using businessnovatech.com, requesting a proposal, or engaging Business Nova Technologies for any service, you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
Where you have signed a proposal, statement of work or service agreement with us, that document governs the engagement and these terms fill any gap it leaves.
Business Nova Technologies delivers business technology services, including:
The exact deliverables, timeline, fees and assumptions for your project are defined in your proposal or statement of work. Nothing on this website is by itself an offer or a commitment to a price.
A proposal states what is included, what it costs and how long it stands. Accepting it electronically through the link we send has the same effect as signing it by hand, and we record the version accepted, the date and a fingerprint of the exact document.
Prices can change where the scope changes, where a third party alters its own pricing or requirements, or where information given to us at quoting time turns out to be materially different. We will always tell you before doing work that changes the price.
Most delays are avoidable, and nearly all of them come from the same few things. To keep your project moving we need:
Where a project stalls waiting on these, timelines move accordingly, and work already completed remains payable.
Unless your proposal says otherwise, a deposit is payable before work begins and the balance falls due as set out in the payment schedule. Invoices are payable by the date stated on them.
We may pause work on materially overdue accounts after telling you first. Third-party costs — domains, hosting, developer accounts, licences, paid media — are yours, whether paid directly or passed through at cost. Except where the law or your agreement provides otherwise, fees for work already performed are not refundable.
Once you have paid in full, you own the deliverables we created specifically for you — your designs, your custom code, your content and your brand assets.
We keep ownership of what we brought with us: our pre-existing frameworks, libraries, internal tools, templates and general know-how, along with anything we build for general reuse. Where those are embedded in your deliverables, you receive a perpetual, non-exclusive licence to use them as part of the work. Third-party components stay under their own licences.
Where we help set up an Apple Developer account, a Google Play Console account, a domain, hosting or any other third-party service, those accounts belong to you and remain subject to that provider’s own terms, fees and review processes.
We can prepare, submit and support an application, but no agency controls whether a store approves it or how long a review takes. We do not guarantee approval, ranking, or the continued availability of a third-party platform.
Support and maintenance are provided where your agreement includes them, at the response times it states. Work outside that scope — new features, redesigns, migrations, or fixing problems caused by changes made by others — is quoted separately.
We maintain backups for systems we host, but you remain responsible for keeping your own copies of content and data you consider critical.
For social-media setup and marketing, promotional video, SEO-oriented websites and similar work, we apply current best practice and real craft. What we cannot do is promise a particular ranking, reach, conversion rate or sales figure — those depend on your market, budget, competitors and on platforms that change their own rules without notice.
You are responsible for the accuracy and legality of any claim, testimonial or material you ask us to publish on your behalf.
Each of us will keep the other’s non-public business information confidential, use it only to carry out the engagement, and protect it with reasonable care. Where an engagement involves protected health information, a Business Associate Agreement governs it in addition to these terms.
Unless you ask us not to, we may name you as a client and show non-confidential work in our portfolio.
You may not attempt to breach or probe our systems, scrape or copy our content for a competing service, upload malicious code, misuse our live chat or forms, or use the site in a way that breaks the law or interferes with other visitors.
We warrant that our work will be performed with reasonable skill and care by people competent to do it. We will correct defects in our own work reported within the warranty period your agreement states, at no charge.
Beyond that, and to the extent the law allows, our services and this website are provided without further warranties. We do not warrant uninterrupted or error-free operation, nor the performance of third-party platforms, networks or services outside our control.
To the fullest extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us for that engagement. Neither party is liable for indirect or consequential losses, including lost profits, lost revenue, lost data or business interruption.
Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
Either of us may end an engagement in writing. On termination, fees for work completed and for commitments already made on your behalf remain payable, and we will hand over the deliverables you have paid for.
We may suspend or end an engagement where an account is materially overdue, where the work would require us to break the law, or where conduct towards our team is abusive.
These terms are governed by the laws applying at our principal place of business, and disputes are subject to the courts there, unless your signed agreement names another forum.
Before either of us starts formal proceedings, we ask that you raise the issue with us directly. Almost everything is faster to fix in a conversation.
We may update these terms as our services change, and the date at the top always shows the last revision. Continued use of our website or services after a change means you accept the revised terms; the terms in force when you signed a proposal continue to govern that engagement.
We would rather answer a question than have you guess at the answer.
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